Delivery & Return
Free delivery available on 1000s of products over $380. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Luzon Mart offers ideal shipping methods for any requirement. Whether it’s low-cost delivery through SF/Express Parcel Post, or the particularly reliable and secure Luzon Delivery Service provided by a specially trained freight forwarder, we’ve got you covered. Additionally, you can also pick up your order at our shop if you prefer. This page provides an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message or Email
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 1-3 working days |
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Orders over $380: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$18 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$38 |
Exchange or Return of Goods
At our store, we understand that sometimes you might change your mind about a purchase. That’s why we offer a flexible return policy for our grocery products. If you’re not completely satisfied with your purchase, you can return the package within a week of delivery. Please ensure that the product has not been damaged by the customer. Once we receive the returned item and confirm its condition, we will issue a full refund. We strive to make your shopping experience as seamless and positive as possible!
FAQs
We offer two delivery options for your convenience:
- Standard Delivery: Get your order in 1-3 working days.
- Next Day Delivery: Get your order the next day, 7 days a week.
If your delivery hasn’t arrived yet, there could be a few reasons for this. Delays can sometimes occur due to public holidays or severe weather conditions such as black rain or typhoons.
Please don’t hesitate to contact our support team at any time by email or phone (WhatsApp) if you need further assistance. We’re here to help!
Yes, we do deliver on public holidays. However, please note that extra charges will be applied for deliveries on these days. You can contact us via call or WhatsApp for delivery confirmation and to inquire about the additional charges. We’re here to ensure your shopping experience is as smooth as possible!
Yes,
No, you don’t need to be present for the delivery. Our delivery team will leave the parcel either with the lobby or in front of your house door. They will call or send a WhatsApp message in advance, so you can inform them whether you’ll be there or if they should leave the parcel with the lobby or in front of the door. We aim to make the delivery process as convenient as possible for you.
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Welcome to our online store, a one-stop destination for all your grocery and cosmetic needs.
We offer a wide range of products, most sourced from the Philippines, ensuring top-notch quality and authenticity.
