Terms and Conditions

Welcome to the Luzon Mart terms and conditions of sale.

These terms and conditions together with our Privacy Policy apply to any products that you may purchase from our website.

Please read all of these terms and conditions carefully before you order any products because by ordering, you agree to be bound by them.

If you do not accept these terms and conditions, you should not order any products from us.

You should print and save a copy of these terms and conditions for your future reference.

Your Personal Details

You will be asked to enter information such as your name, age, address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.

To ensure that your credit, debit or charge card is not being used without your consent and to verify that you are over 18 years of age (see our “Age Restrictions” section below) we carry out certain identity, credit and fraud checks, including validating the name, age and address and other personal information that you give to us during our registration and “checkout” process. We will use certain third party databases to do so (for example, Experian, Equifax and the IMRG Security Alert scheme). We reserve the right to change our checks from time to time.

If any problems arise from these checks, we will attempt to contact you (using the contact details you have provided) to discuss this and request additional proof of age, identity or other information to be sent to Customer Services via email (for example, photo ID such as a driving license or passport). We reserve the right to reject or cancel an order at our discretion at any time if we consider that our checks have not been satisfied in full.

We think it is important that you know exactly what personal details we collect from you and how we look after and use them. This issue is very important to us, so we have set out full details in our https://luzonmart.com/privacy-policy/

You are responsible for keeping confidential your username, password and any other information relevant to your access to our website.

Your Status

By placing an order with us, you are confirming to us that:


  1. you are a consumer.
  2. you are at least 18 years old;

How is the Contract Formed Between You and Us?

Forming the contract

The technical steps required to create a contract between you and us for the delivery of products are as follows:


  • You must select the products you wish to order and a delivery date and time slot, and then go to our “checkout”.
  • You will be guided through the “checkout” process by a series of instructions. If you want to correct any errors you have made, you can use our functionality to go back and remove individual products from your order or empty your trolley and start again.
  • You place an order on our website by clicking the “Purchase Order” button at the end of the “checkout” process.
  • We will send you an automated message which will be shown to you on our website immediately after you have placed your order. This is not an acceptance of your order because we will have to carry out stock and identity checks first.
  • We will then send you a confirmation email to confirm that your order is being processed by us. Again, this is not acceptance of your order.
  • Finally, we will send you an email receipt for your order confirming the products for delivery, including any substitutes. At this point, we have accepted your order and a binding contract is formed between you and us.

The contract can be concluded in English.

The details of your contract will be held by us. If you require any information about orders you have placed with us, you can either log-in to your account or contact Customer Services.

Amending your order once you have placed it

You can cancel order Before 8am at delivery day. If you Make payment using Credit or debit card then payment gateway fee will not be refunded.


We will confirm your booked delivery date and time slot to you.

We will do our best to deliver your order to you in accordance with your booked delivery date and time slot. However, we cannot always guarantee that we will do so due to factors beyond our reasonable control. If that is the case we will try to contact you as soon as we are able to in order to reschedule your delivery time slot and date.

If your order is returned because we failed to deliver it to your delivery address within your booked time slot, where we manage to make contact with you and agree a revised delivery date and time slot, we will redeliver your order to you at no additional cost.

If you provide us with an incorrect delivery address and your order is signed for by someone else we cannot be responsible for any losses you may incur as a result, for example, theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.

Products are sold by us subject to availability and prevailing market conditions. We may limit the quantities of products (particularly those on special offer) delivered to any one customer if in our opinion the quantity ordered may jeopardies availability for other customers. If we do so, or if products you order are not available to us, we may offer a reasonable substitute. We will identify each substitute item to you on delivery and give you the opportunity to accept or reject each one at that time.

You should check your order in full promptly on delivery. If your delivery is incomplete or includes products that you have not ordered, you must notify contact us promptly. We will not charge you for any products that you have not received or that you did not order except accepted substitutes.

Product Information

The product information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. However, occasionally, it may be incorrect, incomplete or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we reserve the right not to accept your order for the affected products, or if your order has already been accepted, not to supply the affected products to you. We will notify you if this is the case and will not charge you for the product.

Colors and appearances of products on computer, tablet or mobile device screens may vary slightly and may not accurately reflect actual products delivered. Product specifications may change from time to time which means that, if the specification has changed in the meantime, the information displayed on our website when you place an order may not reflect the product you receive. If you think that the product you have received does not match its description, then you can reject it.

Returning Products Where I’ve Changed My Mind

You must return any cancelled products to us as soon as reasonably practicable and, in any event, within 1 Week of notifying us of the cancellation. In these circumstances, you must pay the costs of returning the cancelled products to us.